Privacy Policy

1. Information We Collect

cuan22 collects several categories of personal information necessary to provide our services, maintain account security, and comply with legal and regulatory obligations. The information we collect includes:

1.1 Account Registration Information

When you create a cuan22 account, we collect the following information:

• Personal Identifiers: Full legal name, date of birth, gender, nationality, and government-issued identification number (KTP number for Indonesian residents).
• Contact Information: Email address, mobile phone number, and residential address including street address, city, postal code, and province.
• Account Credentials: Username, password (stored in encrypted form), and security questions or PIN codes for account recovery.

1.2 Identity Verification (KYC) Documents

To comply with anti-money laundering regulations and licensing requirements, we collect identity verification documents including:

• Government-issued photo identification such as KTP (Indonesian National Identity Card), passport, or driver's license.
• Proof of address documents such as recent utility bills, bank statements, or government correspondence dated within the last 90 days.
• Selfie photographs holding your identification document for facial recognition verification.
• Additional documentation for enhanced due diligence when required by our compliance team.

1.3 Financial and Transaction Information

To process deposits and withdrawals, we collect:

• Payment Method Details: Bank account numbers, bank names (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.), account holder names, and e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Transaction History: Deposit amounts, withdrawal requests, transaction dates and times, payment method used, and transaction status.
• Source of Funds: Documentation regarding the origin of deposited funds when required for regulatory compliance or enhanced due diligence.

1.4 Gaming Activity Data

We automatically collect information about your gaming activity including:

• Bets placed on sports betting, casino games, slots, and other gaming products including stake amounts, odds, outcomes, and timestamps.
• Game history showing wins, losses, and account balance changes.
• Bonus claims, wagering requirements progress, and promotional offer participation.
• Responsible gaming settings such as deposit limits, self-exclusion periods, and reality check configurations.

1.5 Technical and Usage Information

When you access cuan22, we automatically collect technical information including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• IP Address and Location: IP address, approximate geographic location (city and region level), and time zone.
• Usage Data: Pages visited, time spent on pages, navigation paths through the website, referring URL, and interaction with website elements.
• Cookies and Tracking: Data collected through cookies, local storage, and similar tracking technologies as described in Section 8 of this policy.

1.6 Communication Records

We retain records of all communications between you and cuan22 including:

• Live chat transcripts with customer support agents.
• Email correspondence sent to or from your registered email address.
• Phone call recordings when you contact our support line (calls may be recorded for training and quality assurance purposes).
• Feedback, complaints, and dispute resolution communications.

2. How We Use Your Information

cuan22 uses the personal information we collect for the following lawful purposes:

2.1 Service Provision and Account Management

• Creating, maintaining, and managing your cuan22 account.
• Processing deposits, withdrawals, and other financial transactions.
• Providing access to sports betting, casino games, slots, and other gaming products.
• Calculating and crediting winnings, processing bonuses, and maintaining accurate account balances.
• Communicating important account information, transaction confirmations, and service updates.

2.2 Identity Verification and Fraud Prevention

• Verifying your identity and age (21+ requirement) through KYC procedures.
• Detecting and preventing fraud, money laundering, identity theft, and other illegal activities.
• Monitoring account activity for suspicious patterns or security threats.
• Enforcing our Terms & Conditions including rules against multiple accounts, collusion, and bonus abuse.
• Conducting enhanced due diligence for high-value transactions or regulatory compliance.

2.3 Legal and Regulatory Compliance

• Complying with the requirements of our gaming license and regulatory authority.
• Responding to legal requests, court orders, or law enforcement inquiries.
• Reporting suspicious transactions to financial intelligence units as required by anti-money laundering regulations.
• Maintaining transaction records for the statutory retention period mandated by our licensing jurisdiction.
• Cooperating with regulatory audits and license compliance reviews.

2.4 Responsible Gaming and Player Protection

• Implementing deposit limits, session time limits, and self-exclusion settings you configure.
• Monitoring gameplay patterns for signs of problem gambling and intervening when necessary.
• Sending reality check reminders and responsible gaming notifications.
• Preventing underage gambling by verifying all players are at least 21 years of age.
• Providing access to responsible gaming tools and support resources.

2.5 Marketing and Promotional Communications

• Sending promotional offers, bonus opportunities, and special events relevant to Indonesian players.
• Personalizing marketing messages based on your gaming preferences and activity history.
• Notifying you about new games, features, and platform improvements.
• Conducting customer satisfaction surveys and feedback requests.

Important: You may opt out of marketing communications at any time by adjusting your preferences in your account settings or by clicking the unsubscribe link in promotional emails. Opting out does not affect transactional emails such as withdrawal confirmations or account security alerts.

2.6 Service Improvement and Analytics

• Analyzing usage patterns to improve website performance, navigation, and user experience.
• Testing new features, game offerings, and platform enhancements.
• Identifying technical issues, bugs, and areas for optimization.
• Understanding player preferences to curate relevant game recommendations.
• Generating aggregated, anonymized statistics for internal business reporting.

3. Legal Basis for Data Processing

Under international data protection law, cuan22 processes your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our agreement with you as set forth in our Terms & Conditions, including providing gaming services and processing transactions.
• Legal Obligation: Processing required to comply with our licensing requirements, anti-money laundering regulations, age verification laws, and other legal duties.
• Legitimate Interests: Processing necessary for our legitimate business interests including fraud prevention, security, service improvement, and marketing, provided these interests do not override your privacy rights.
• Consent: Processing based on your explicit consent, such as marketing communications you opt into or optional data collection you approve.

4. Data Sharing and Disclosure

cuan22 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients when necessary to provide our services or comply with legal obligations:

4.1 Service Providers and Processors

We engage trusted third-party service providers to assist with business operations. These providers have access only to the data necessary to perform their functions and are contractually obligated to protect your information. Service providers include:

• Payment Processors: Companies that facilitate deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Third-party KYC providers that verify identity documents and conduct anti-fraud checks.
• Game Providers: Software suppliers such as Evolution Gaming, Pragmatic Play, NetEnt, and Microgaming that provide casino games and slots.
• Cloud Hosting: Infrastructure providers that securely host our platform and databases.
• Customer Support Tools: Live chat platforms and ticketing systems used to communicate with players.
• Analytics Services: Tools that help us understand website usage and improve user experience.

4.2 Legal and Regulatory Authorities

We may disclose your information to:

• Our licensing authority when required for compliance audits or regulatory reporting.
• Law enforcement agencies in response to valid legal requests, subpoenas, or court orders.
• Financial intelligence units when reporting suspicious transactions under anti-money laundering obligations.
• Government bodies when required by law or to protect public safety.

4.3 Business Transfers

In the event cuan22 is acquired by or merged with another company, or if our business assets are sold, your personal information may be transferred to the acquiring entity. We will notify you via email and on-site notice before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent for such disclosure.

5. International Data Transfers

cuan22 operates internationally and may transfer your personal data outside of Indonesia to countries where our service providers, servers, or business partners are located. When we transfer data internationally, we ensure appropriate safeguards are in place including:

• Standard contractual clauses approved by international data protection authorities.
• Ensuring the receiving country has adequate data protection laws recognized by international standards.
• Binding corporate rules for transfers within corporate groups.

By using cuan22 services, you consent to the international transfer of your personal data as described in this policy.

6. Data Security Measures

cuan22 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Despite our security measures, no system is completely impenetrable. If you believe your account has been compromised, contact our support team immediately.

7. Data Retention

cuan22 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Personal data is retained for the duration of your active account relationship with cuan22.
• Closed Accounts: After account closure, data is retained for 7 years as required by our gaming license and anti-money laundering regulations.
• Transaction Records: Financial transaction history is retained for 7 years from the date of the transaction.
• Communication Records: Customer support communications are retained for 3 years.
• Marketing Data: If you opt out of marketing, your contact information is added to a suppression list to prevent future contact but may be retained indefinitely to honor your opt-out request.

After the retention period expires, personal data is securely deleted or anonymized so it can no longer be associated with you.

8. Cookies and Tracking Technologies

cuan22 uses cookies, web beacons, and similar tracking technologies to enhance your experience and analyze website usage. A cookie is a small text file stored on your device that helps us remember your preferences and improve site functionality.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function, including maintaining your logged-in session and securing your account.
• Preference Cookies: Remember your settings such as language preference, odds format, and timezone.
• Analytics Cookies: Collect anonymous usage data to help us understand how players interact with cuan22 and identify areas for improvement.
• Marketing Cookies: Track your interactions with promotional campaigns to measure effectiveness and personalize offers.

8.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, blocking essential cookies may prevent you from using certain features of cuan22. Visit your browser's help section for instructions on managing cookies.

9. Your Privacy Rights

Under international data protection law, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Restriction: You may request that we limit processing of your personal data in certain circumstances.
• Right to Data Portability: You may request your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, contact our support team at [email protected]. We will respond to your request within 30 days. Identity verification may be required before fulfilling data access requests.

10. Children's Privacy

cuan22 services are strictly for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will delete that information immediately and close the associated account. If you believe a minor has registered on cuan22, please contact us immediately.

11. Changes to This Privacy Policy

cuan22 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through:

• Email notification to your registered email address.
• Prominent notice on the cuan22 homepage.
• In-account notification when you next log in.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. Continued use of cuan22 after policy changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us About Privacy

If you have questions, concerns, or complaints about this Privacy Policy or how cuan22 handles your personal information, please contact us:

• Email: [email protected]
• Subject Line: Privacy Inquiry
• Response Time: We will respond to privacy inquiries within 7 business days

For data protection inquiries, include "Data Protection Request" in your subject line and provide sufficient detail for us to verify your identity and process your request.